These are my links for February 7th from 16:28 to 16:39:

  • Don’t Disconnect Us – This website is all about getting people campaign against the Digital Britain bill. Most intriguingly, it's actually created by ISP TalkTalk who say they have campaigned against the Digital Britain bill. All very curious…I find these brand sponsored 'campaign' sites somewhat suspicious, non-the-less, it's pretty good with info on joining the campaign and petition There's also a competition Inspired by Dan Bull's rather ace 'Dear Mandy' song against Digital Britain's disconnection policy, this competition, supported by Stephen Fry, encourages users to submit their creative responses against the trial without jury of Mandelson's Digital Britain. Great songs and poems, folk, punk all sorts.
  • Matrix: Companies Should Factor ‘Social Influence’ Into Total Customer Value – Jeremiah Owyang takes the popular case study of Heather Armstrong, the famous cult author who tweeted and destroyed a washing-machine manufacturer through a negative Twitter post to her 1M+ followers, and applies the idea of social influence in measuring a customers values, and suggests how you could tier customer support to popular users, and the risks of this. I don't like this much as it sort of goes against good service and engagement as being something everyone should expect from business, but I suspect this is the future of the social web.
  • YouTube’s Take From Movie Rentals: $10,709.16 – YouTube are experimenting in premium content: crucial to allow them to monetize and survive. However, their trial of five independent films charing $4 a rental didn't yield the highest numbers, but shows that this could become a powerful platform for distributing the usually loss-making independent film.
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These are my links for January 25th through January 26th:

  • Revealed: The most effective Healthcare Engagement Strategies in the world – Creation Interactive are a digital engagement specialist agency, who have a lot of clients in healthcare. I've started working with them recently in the emerging field of digital engagement (which I predict will become big in 2010). Their recent healthcare engagement awards list some interesting approaches global businesses are using in investing in community content and services using social media settings which benefit both users and increases business reach. The win-win of digital engagement.
  • Finding The Long Tail In Music – More interesting US led discussion on the long tail – does it work in music? Can musicians succeed without the music machine's marketing muscle? My own research showed a lot of pros and cons, and was inconclusive. Mike Masnick from Techdirt is firmly a new media evangelist, but the overall discussion here is varied.
  • HarperCollins Publishers Expands Its Digital Strategy With the Launch of Inkpop, an Interactive Writing Platform for Teens – A somewhat interesting diversion: teen publisher divison of major publisher launches a platform for teen writers (and those writing for teens) to publish short stories, poems etc. and uses community and user rating to seek out fresh talent. The platform itself for me was somewhat drab but functional, but it shows a new openness in publishing to putting editorial out to graze, and letting the market talent scout (thus saving time and money).
  • Twitter User Growth Slowed From Peak of 13% in March 2009 to 3.5% in October – Hubspot's latest report on Twitter shows a slow down in new user registration, but an increase in user activity. It's actually really difficult to track Twitter as most people use third party apps to access their Twitter feed (I use TweetDeck). This article shows the average tweets, followers and following which is the baseline means of measuring the success of Twiter. Looking at the graph, it looks like the media spark gave Twitter an almighty boast in mid 2009, before a slow down to earlier, lower levels.
  • Why Diversity Can Backfire On Company Boards – Article on how to successful manage the (usually unsuccessful) fusion of diversity in board membership. This applies equally to a corporate, independent small company, or an arts or non-profit board.
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These are my links for December 15th through December 16th:

  • Silent majority risk worse customer service as companies monitor Twitter, Facebook – Could this be start of the social media mafia taking over? Strengthening my view that social media is an essential part of customer service, it appear big brand are doing more to target people whinging in public online platforms to issues rather than offering good customer service across the board. Sadly,if this continue it will force more people to 'out' businesses rather than deal with matters privately, which is potentially a great worry for businesses, large and small.
  • The man who plans to bring the internet to your television screen – Interview with Erik Huggers, BBC Head of Future Media, on Project Canvas – the ambitious collaboration between major broadcasters to build an online and digital TV marketplace for on-demand content.
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These are my links for December 13th through December 14th:

  • Social Media and Online PR Report – 2010 report on social media surveying marketing professional, showing 64% have engaged in social media, but with limited budget or strategy in place.
  • Customer Engagement Report 2010 – Report on marketing professional use of customer engagement and social media. Engaging become more crucial, with a strong presence of e-marketing, but low engagement in mobile marketing.
  • Charlie Brooker’s Screen burn: loser-generated content – Brooker's Guardian column pours scorn in his inimical satirical style on 'loser generated content' – i.e. the commercial marketing industry's attempts to 'crowdsource' engagement and content from 'fans'. Potentially my '15 comments of fame' – the quote re: T-Mobile and Josh actually came from an online spate I had with someone pretending to be Josh (or rather his PR). The discussion has subsequently been removed by the MySpace account holder – which is a shame as it was quite funny (if I do say so myself) and also insightful in terms of how to, or how not to, manage content on social media channels. I'll blog more of this shortly (once I get a bit more to the bottom of the matter).
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These are my links for December 11th from 11:45 to 14:00:

  • The role of a digital engagement strategist – Paul Grant from Creation Interactive, a company I've just joined as an Associate Consultant, talks about his work in digital engagement. I know how Paul feels when you're faced with telling people what you do (even people in digital often don't really fully understand the role of digital strategy and digital engagement); Paul nicely breaks down some of the areas of day to day work in this field around monitoring, research, stakeholder engagement and strategy.
  • The Honey Pot – An excellent long (120 page) but quickly readable free e-book on digital strategy – excellent entry to many of the basics on e-marketing, customer service, intellectual property and focusing around the idea of a 'honey pot' – a sweet spot that help you 'pull' consumers to your brand.
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