These are my links for December 28th through December 30th:

  • It’s the end of TV as we know it – The Register's tech-focused view of broadcasters Project Canvas – which should demo at Easter and sell in summer (unless Sky/Murdoch succeed in fighting it and the BBC's involvement), this could herald the mainstreaming of IPTV (internet on-demand television delivered by web to computer or TV sets) which also leads to the end of broadcast TV (I think this will be a slow rather than immediate decline over several decades).
  • Is the Tipping Point Toast? – Got sent this link by author Guy Kawasaki who believes 'nobodies are the new somebodies'. This is nearly a year old but a must-read article: it rebuffs Malcolm Gladwell's 'The Tipping Point' theory that marketeers need to target the influential, however, scientific research as shown that crowds are as easily influenced by each other as the supposedly influential, with connection between peers and friends more significant than the 'celeb Twitterers' etc. Important (if not depressing) lessons for social media marketeers.
  • Social Media for Audience Development & Community Building – Very good article by video journalist Documentally giving examples of approaches and technologies for how a theatre production could use social media, and how it can be used as a means of communicating and collaborating with audiences.
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These are my links for December 24th through December 28th:

  • Getting digital strategy ‘across the line’ – Advice for marketing managers to take your digital strategy 'across the line' and engage the multiple stakeholders in your organisation with it, using story journeys and 'vision' presentations to develop case study stories for execs and decision-makers.
  • I’m on BBC Breakfast, Mon 28 December – I'm going to be on telly, BBC One this Monday 28th December. It's part of a feature on social media 'how much is too much' to reveal about yourself online, and the short feature features myself and Boing Boing's Cory Doctorow, I'm talking about how to use social media in business and they filmed some bits of me playing the theremin too to show my 'alternative lives' I have online. It's on at 7.50am then repeated and 8.50am if you can bear to get up so early in the holiday! I'll obviously try and make a copy and YouTube it for those of us who prefer to sleep then…
  • Social Media ROI for Small Businesses – More useful tools for how to measure return on investment when using social media.
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Not since my teens was there such tension at 6.45pm on a Sunday as to who would win the golden prize of being named this year’s Christmas No. 1: In the blue corner, the smarmy army of Simon Cowell’s tepid X-Factor 2009 protege Joe McElderry, the encumbent four-year-running foregone conclusion schmaltz which many cite as a reason that chart music and people’s attachment to it has gone to the dogs. In the red corner, rank outsiders Rage Against the Machine, with a 16-year-old minor hit with a naughty sweary word in the chorus, instigated by a huge people-powered campaign started by two music fans from Essex, UK, and proof that social media can unite people against ‘the man’ to win the day. Power to the people!

And win the day people power did. Despite really disliking this tedious song first time round when I was 15 (and equally now), I can’t wait for Christmas day’s Top of the Pops and for an (ageing) Zack and co to tell us: “F**k you, I won’t do what you tell me” – even though of course we all did exactly as we were told and bought their song.

Much has been written by tabloids, broadsheets and fans a like – particularly of the irony of BMG-Sony, owners of both McElderry and RATM’s songs, winning out. Personally, I smelt a rat weeks ago when sent the first ‘invite to the ‘Rage Against the Machine for Christmas No. 1‘ Facebook group (now numbering over 1 million members). I spent the earliest part of my career in the music industry in online marketing, doing various seminal but doubtless silly campaigns to get people to buy largely rubbish commercial records. We were ruthless, if it was legal we’d do it (including hiring online PR co’s to ’seed’ teen chat rooms talking about how great such and such album was, assuming identities of other teen music fans…before such a practice was outlawed).

As I’ve previously blogged about this month in relation to my strange encounter with T-Mobile, ‘astroturfing’ that is the phenomenon of marketeers creating a ‘fake’ grassroots campaign to sell more phones/widgets/insurance plans is a worrying – and growing – trend. And my suspicious periscope raised upwards when I saw this tweet from my network suggesting fake PR at work. Then another of my network, John Lyle, a PR expert from Nottingham, posted an expose of what he believed was a scoop on how he had pieced together some evidence to view the project as a well executed capaign led and funded by the majors. The article attracted 58 comments in a matter of hours, and soon gained a response from the ‘marketeer’ in question Tracy Morter which proved that the storm-in-a-teacup was just that, no big influence or money at work, and had John (and me) eating our words.

So a victory for social media, yes?

Not quite. In the blue corner, us cynical PR types who are perhaps still tied to older systems of economic value and marketing principles, who will see a rat near every dustbin, but often shrewdly refuse to swallow what we’re given. In the red corner, the social media evangelists who have been waiting for a story like this all year, a genuine case study the majority of us have participated in, understood, and brings weight to the cause that social media changes everything.

Who wins? Well, like all great Christmas gifts of giving and receiving, we both win – and we both lose. Jon and Tracy’s brilliant campaign, authentically ‘grassroots’ in origin, gained its giant snowball momentum thanks to the impact of ‘big’ traditional media. And when Cowell, Sony-BMG and co saw the impact and press coverage this ‘fight’ was getting – it was good new for all involved in the process of marketing and selling new music releases. Websites like Rage Factor, and support from Kerrang! and ITN – clearly have the ‘cashing in’ ring tone. In turn, the conflict from the ‘man’ gave more weight to the online ‘people’ powered campaign. There’s nothing the public like more than a triumph of David over Goliath. Which in turn, sells more papers, which – you’ve guessed it – benefit the big media again.

I don’t think Jon and Tracy’s campaign proof empiracally that social media can change the world – but it does show that a small voice can create a large shout, and social media can allow the individual to become amplified and noticed in a way and with a speed that traditional media – and indeed the pre-broadband age – rarely could. It’s a powerful tool in an arsenal of other powerful tools.

My own tips for the top? Mainstream A&R has never been my forte. Instead I’m backing ‘Hello Mistetoe’, the 80s inspired pop hit by Brett Domino (who did the lovely RATM Christmas mix above) which no doubt will fail to chart, as it’s probably got nothing to do with a record label or the whole music system anyway. Kraut rock legends Can have released a free version of Silent Night too, and Kunt and the Gang – Basildon filth-pop heroes – have a free Christmas song you can download from their site.

Either way, I’m with online music expert Steve Lawson here – buy music directly from an artist to support them, to help them carry on doing it, not because of a ’cause’ but because their music says something to you and you value it. Ultimately the hype surrounding social media has won here, but the impact of supporting new music through social media has lost out. Still, I can’t wait to see if they bleep out Christmas Top of the Pops, it could be a mini-Sex Pistols/Bill Grundy moment.

Merry Christmas one and all, I’ll be blogging much more about music, digital strategy and marketing in 2010. Peace and goodwill!
Susi x

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These are my links for December 24th from 11:02 to 13:50:

  • Social media as a crisis management tool – Some sage advice on using social media to manage problems in your organisation: keep people up-to-date, correct any factual inaccuracies, engage people and make sure the people managing your social media are knowledgeable.
  • Build your own community or go where people are? Do both – An interesting view from Fresh Networks on working with social networks: engage with people in Facebook, YouTube etc. but provide another space to link back to which you control – this is a 'hub and spoke' model.
  • Black Swans and Strategic Planning – Interesting aricle on strategic planning, knowing the uncertainties and horizon-scanning for current changes affecting your industry. Based on Taleb's "black swan" theory, the most unlikely events (e.g. financial crash) may have the highest impact on your business.
  • Social Media Sites: Here to Stay? – Stats on global social media usage and profits. Including Ogilvy's five rules for social media optimisation:
    o Make it easy for your audience to tag and bookmark your site.
    o Reward backlinks
    o Make sure your content can travel
    o Enable mashups, applications that combine data from multiple sources into a single tool.
    o Increase your site’s linkability.
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These are my links for December 21st through December 23rd:

  • 500 Internal Server Error – 500 Internal Server Error
  • Browser Size – A neat tool that lets you see how visitors view your website who are using different browser sizes and programes, which can show you where the majority of people will start to see content drop out from the right or drop down 'below the fold' of the web browser.
  • The End Of Hand Crafted Content – Tech Crunch's excellent Michael Arrington on the worry for online publisher that re-writes and lack of attribution from online sources will lead to a wealth of 'fast food' content where journalism is pushing out the skill in the online – as well as print – space. "The disruptors are getting disrupted". A gripey moan? Well maybe, but I go with him that there's little income now in quality journalism as well all become sapped into the Google link well…
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